IECSC Florida 2019

Give your front reception team the power and opportunity to be more engaged with clients and bring in extra income for themselves and the spa. One of the biggest challenges in the spa and salon industry is the frustration that the front reception team does not understand the service providers and that the service providers do not understand the front reception team. This can really drive a wedge within your spa and cause a lot of turnover and lack of synergy between both teams. Consider creating a true retail center in the front of the spa or salon to keep your front reception excited to produce, learn, and feel like it’s their own “treatment room” or “client chair.” Learn the keys to succeeding in retail and what all retailers know that can help increase product sales while uniting your reception and service teams. It’s a win, win.

This class is part of the Business Building Targeted Learning Track. This track includes 4 classes.
Advanced Pricing: $215
After September 3: $290

In this age of high-tech and low touch, spas will have to provide more than just exceptional customer service. The next generations of spa will have to create opportunities that establish customer care, client connections and build relationships. With 60% of the world’s population set to live alone by 2020 according to the Global Wellness Institute, spas have the chance to serve has more than day makers but life enhancers.

This class is part of the Business Building Targeted Learning Track. This track includes 4 classes.
Advanced Pricing: $215
After September 3: $290

Recommending and closing premium service sales and series is an art. Differentiating your services and product offerings is essential in an ever-crowded market place. Learn how to define, market, close sales, and many additional components that build a successful medical spa business.

• Discover what technology can help you close premium service sales
• Learn the three financial drivers of the med and spa business and how to make clients loyal to them

This class is part of the Business Building Targeted Learning Track. This track includes 4 classes.
Advanced Pricing: $215
After September 3: $290

Responsible owners must be ready for all the disasters and dangerous situations that can hit a workplace. Every business needs to take a multi-faceted approach to address possible breaches and security issues. Did you know there are OSHA requirements for operating a safe business? This class will assist you in meeting some of the mandated OSHA guidelines. Emergencies in the spa and salon are often unpredictable and evolve quickly. Do you have an EAP plan? Have you ever done a fire drill with your staff? In the midst of a disaster or crisis, have you given your team the tools, and resources to help prepare for and respond to an intruder, hostile customer, aggressive act or a natural disaster? This class will offer information and strategies to implement in the workplace.

This class is part of the Business Building Targeted Learning Track. This track includes 4 classes.
Advanced Pricing: $215
After September 3: $290